Frequently asked questions
You might find the answer to your burning question in the frequently asked questions & answers we listed below.
Still can’t find the answer to your question, in need of size, fit or style advice or just want to say hi?
We're open Mon-Friday 9-18, and have an email response time of less than 2 business days. Our live chat is manned 9-16 every weekday.
Reach to us via the chat or write us an email, we’re happy to help!
ANNUAL SALE
Our Annual Sale is live!
Main collection: up to 40% off
Explore current favourites and new-season styles at Annual Sale prices.
Shop the main collection
The Archive: up to 70% off
Discover styles from previous collections, with limited sizes and stock. Once they’re gone, they won’t be restocked.
Shop the Archive
The Archive brings together styles from previous collections at up to 70% off. Stock and sizes are limited, and these styles won’t be restocked.
“Archive” means they’re leaving our collection for good - not that they’re excluded from returns. Our Annual Sale return period applies.
It is not possible to combine multiple discount codes, or to combine discount codes with other special offers and promotions. We have therefore turned off all discount codes - they will be turned on again as soon as the sale is over.
It is possible to use a gift card / store credit.
Yes. All orders placed during our Annual Sale can be returned until 31 January 2027, including Archive orders. This extended period replaces our usual 30-day return window for Annual Sale orders.
Start a return here. See our Returns & Exchanges answer below for refund fees and exchange options.
We aim to dispatch your order within one business day. During the Annual Sale, higher order volumes may cause delays.
We’ll email your tracking link as soon as your order leaves our warehouse. Please check your spam folder too. If you haven’t received a dispatch update after one business day, contact us with your order number.
For delivery estimates after dispatch, see Shipping & Delivery.
We offer price matching for purchases made in the two weeks before the Annual Sale.
Contact us with your order number and the item you purchased so we can review your request and explain the next steps.
Shipping, exchanges & returns
We offer free deliveries (from €89 to most European countries) within 1-4 business days.
Get more detailed information here.
Yes! As soon as your package leaves our warehouse, you receive an email with your Track & Trace link. If you haven’t received the email, please check your spam folder or get in touch.
Note:
For orders shipped with Deutsche Post, please plot your tracking number on Royal Mail's tracking site, once Deutsche Post declares the order "delivered at importing destination". This means Deutsche Post has handed over the order to Royal Mail, who will complete the delivery.
Exchanging:
We accept returns and exchanges up to 30 days after purchase. Exchanges are free.
Refunds:
Returns are costly for the planet and for us. Therefore, we deduct €5 shipping costs for when returning products for a refund - we hope this will reduce the negative impact of excessive return logistics, especially during sales. We waive the deduction when exchanging / opting for store credit +10%.
Exchanging for another size, colour or fit is free for all orders, also for bundles.
If you decide to return one or more items from the bundle for a refund, we refund the discounted price you paid for the product(s).
Shopping & Products
Shop online or visit us in Amsterdam, Copenhagen, Utrecht or the Mall of the Netherlands.
We produce our collections in Portugal, North Macedonia and China.
Specific production details can be found under "Materials & Care" on all product pages.
When you sweat in a LABFRESH product, the sweat is not absorbed by the fabric. The temperature difference between your warm body and the outside temperature enables the sweat to evaporate through the fabric, which is how your body and shirt stay dry. Our socks do not hide sweat stains, but are antibacterial so they are odour repellent. Read on to learn how our t-shirts do it.
T-shirts:
Our t-shirts are moisture wicking. That means the inside of the fabric absorbs your sweat and spreads it over a wider surface so it dries quicker. On the outside of the t-shirt, the sweat stays invisible.
Always follow the care label inside your garment and the Materials & Care instructions on its product page. Care requirements vary by fabric and style.
For more guidance, see our care instructions.
For a fresh liquid spill, avoid rubbing it into the fabric. Where the garment’s care instructions allow, gently rinse the affected area with water.
For a remaining stain, follow the garment’s care label and use a stain treatment suitable for its fabric. Do not exceed the recommended washing temperature.
Not sure what to use? Contact us with the product name and details of the stain.
We have two levels of wrinkle resistant performance within our collection. Our Non-Iron items don’t need ironing at all. The Easy Care products have a "Durable Press rating" between 3.0 and 3.5, which is the commonly accepted definition of "wrinkle-free" fabrics. They require ironing between washes.
Whoops! We might restock the product, though some of our products are seasonal and limited editions. On the product page you’ll be able to sign up to get notified when it’s back in stock. To get an update on the restock of your desired product, contact us and we’ll happily help out.
Fit varies by style. Check the Size & Fit information on the product page for advice specific to that item, and use Find your size or the size chart to compare measurements.
Between sizes? Follow the recommendation on that product page. If you’re still unsure, contact us with the product name, your measurements and how you like your clothes to fit.
Sizes and fits vary across our collection. Each product page shows the available sizes, its fit and detailed measurements.
Check Size & Fit before ordering. For trousers, check both the waist size and available lengths.
Oh yes! Sign up to our newsletter at the footer to stay updated on launches & promotions.
Technology
Our products are made with FreshCore™ technology, which is a unique treatment mix of performance enhancing technologies. Read all about it here or check out the frequently asked questions below.
FreshCore™ is a unique treatment mix developed by LABFRESH that combines three performance enhancing technologies in one: hydrophobic, odour repellency and easy care. The combination of these three properties allow our products to be stain, wrinkle and odour repellent. Now that’s fresh!
Nope. FreshCore™ is both invisible to the eye and untraceable when touching the fabric. When applying the treatment mix, we completely preserve the natural texture, softness and breathability of the premium materials used.
Yes. The performance enhancing technologies are individually used on synthetic fabrics in the military and medicine field for years. With LABFRESH we have succeeded in combining the technologies on 100% cotton or recycled materials. We made a decision to produce the technology within the EU, which means that our partners live up to the REACH regulations set by the European commission, which are the harshest regulations for use of chemicals in textiles. Our fabrics and yarns are also STANDARD 100 by OEKO-TEX® and BlueSign™ certified. We can obtain these certifications because we choose our suppliers, treatments and fabrics carefully. We don't use nano-coatings or treat the surfaces of the fabric - we only treat the yarn.
For us, sustainability isn’t a box you tick. It’s a muscle you train. We’re on a mission to disrupt the way the world consumes fashion.
There’s a few ways we help you benefit the environment:
1. Our customers wear their LABFRESH products - on average - 3.8 times before washing them. Modern washing machines use around 20 litres of water for a regular cycle. Every time you are able to wear your clothing one more day, you save a significant amount of water.
2. 25% of all energy usage in an average household is washing and cleaning. With LABFRESH you reduce the use and you don’t just save on your energy bill, but also significantly reduce your ecological footprint.
3. Frequent washing is the main reason clothing wears out. That’s why our products on average last 3 times as long as their average counterparts. Buy less, wash less, wear longer - the easiest way you can save money and reduce waste.
Our products are treated around the yarn, without creating a coating. It makes the fabric repellent of water based fluids, while it keeps the natural feeling and breathability of 100% cotton. The invisible FreshCore™ technology fights sweat stains, avoids unpleasant odours, and repels water based liquids such as wine, coffee or beetroot juice. Visit this page to read more about it.
Yellow stains are caused by deodorant/antiperspirant or the acidity of your sweat. The primary active ingredient in antiperspirants and deodorants is aluminium. Yellow armpit stains are caused when odourless, colourless sweat (which is a protein) reacts with the aluminium. We therefore recommend choosing a deodorant without aluminium.
Too late? You can find tips on how to remove the stains here. Or if you want the short version: we recommend using stain remover on the spots and washing on 40 degrees.
Yes. The performance deteriorates very slightly with each wash, but it will always perform better than any non-technological garment.
Read about our specific commitments here.
Orders & Payments
We accept iDEAL, MobilePay, PayPal, and a range of credit cards including Visa, MasterCard and American Express.
We also accept Bancontact, ING HomePay, Google Pay, Apple Pay, and Shopify Pay and more.
We are not responsible for additional import duties and charges for shipments outside the EU, but do have certain shipping options that may help your order passing customs. Relevant only for the UK, US and CA.
Reach out to us for more information.
You can shop in five different currencies: EUR, USD, DKK, CAD and GBP. Our base prices are set in euro.
Please note: if you check out in USD, CAD, DKK or GBP, the conversion is based on the latest (hourly) exchange rates and therefore may fluctuate.
Should you opt for a refund, we will refund the amount in EUR, which is then converted to the currency you paid in.
We may offer pre-orders on selected styles and products. You will find an indication of the expected shipping time on each product page.
When ordering a pre-order item and an in-stock item in one order, the entire order will ship when the pre-ordered items are ready too. If both items in your basket are over €60, you are eligible for separate shipping.
Submit your request by contacting us.
Flagship Stores
Amsterdam
Van Baerlestraat 32, 1071 AX Amsterdam
The Netherlands
Copenhagen
Købmagergade 41, 1150 Copenhagen
Denmark
Utrecht
Oudegracht 154, 3511 AZ Utrecht
The Netherlands
Yes, you can easily return or exchange your online order in-store within 30 days of purchasing.
Visit us in Amsterdam or Copenhagen.
Sure thing! Our store heroes are style experts and will happily help you find your size and perfect fit.
Upon showing your parking receipt we offer a maximum of 1 hour parking as a reduction on your purchase. No purchase is no reduction, but there's no minimum spend.
See you there!





























